My Portfolio
Innovative E-Learning Developer: Designing, Developing, and Advancing Learning at Republic Services
Education
2012-2016 - Bachelor of Science in Media Studies - Utah Tech University
2020-2021 - Master of Science in Instructional Design & Technology - Full Sail University
Work Experience
- E-Learning Developer - Republic Services
January 2024 - Present
- Designs and develops innovative e-learning modules using various design and development tools.
- Maintains course documentation, naming conventions, and standard practices in Workday Learning.
- Creates e-learning, self-paced training, microlearning, and other learning technology offerings.
- Participates in designing, developing, and maintaining learning technology materials and applications.
- Collaborates with Instructional Designers and Multimedia Design Specialists to meet e-learning content requirements.
- Assesses and troubleshoots reported issues, particularly related to SCORM API, ensuring courseware functionality.
- Provides support and training on existing and emerging learning platforms, practices, and technologies.
- Stays informed on industry trends, incorporating new approaches into design and development.
- Researches and recommends vendor-based materials for multimedia design work.
- Ensures vendor-provided e-learning content aligns with current LMS requirements.
- Evaluates, tests, and recommends effective learning technology solutions based on adult learning principles.
- Supports Manager Instructional and Technical Development in achieving enterprise learning goals.
- Performs additional job-related duties as assigned or apparent.
- HR Central Applications Analyst II - Republic Services
Contract role through temp agency Insight Global
July 2023 - January 2024
- As an HR Central Application Analyst Tier II, I play a pivotal role in optimizing HR operations and enhancing overall company performance. My responsibilities revolve around meticulous data management and analysis, ensuring a seamless and compliant HR function that benefits both employees and the organization.
- Data Precision Expertise: I start my day by running reports in Workday, meticulously identifying data issues, and eliminating duplicate profiles, thus maintaining the integrity of our HR database. This ensures that we have accurate and reliable employee information at all times.
- Data Integrity Guardian: I proactively tackle missing information, working closely with managers to swiftly resolve employee data issues. My dedication to data accuracy helps us avoid costly fines and delays in payroll processing by cross-referencing HR partner and upper management requests with current union contracts as well as state and federal regulations.
- Efficient Payroll Processing: Handling large payroll requests with integrity and precision is my forte. I manage mass data uploads for one-time payments, ensuring that our payroll transactions are error-free and compliant.
- Balanced Time Management: I meticulously cross-check data between Kronos and Workday to guarantee that time-off records and balances are consistently accurate for each employee. This attention to detail ensures our workforce remains productive and well-compensated.
- Data Migration Expert: I actively assist in the consolidation and smooth transfer of data from Kronos to Workday, ensuring integrations and automated processes benefit the HR teams and streamline all operations.
- Collaborative Team Player: Actively work alongside all HR teams to ensure the smooth functioning of our HR processes. My approach fosters a cohesive work environment where efficiency and accuracy are paramount.
- Corporate Technical Support - Home Depot
Contract role through temp agency Insight Global
February 2023 - July 2023
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to Home Depot's products, services, and systems.
- Collaborate with internal teams to escalate complex customer issues as needed.
- Document every interaction and resolution, keeping Home Depot's knowledge base up-to-date and relevant.
- Deliver world-class customer service prompt diagnosis and resolution.
- Redirecting Callers to the correct department should they be misrouted.
- Canvas Technical Support - Instructure
May 2021 - January 2023
- Designs and develops innovative e-learning modules using various design and development tools.
- Maintains course documentation, naming conventions, and standard practices in Workday Learning.
- Creates e-learning, self-paced training, microlearning, and other learning technology offerings.
- Participates in designing, developing, and maintaining learning technology materials and applications.
- Collaborates with Instructional Designers and Multimedia Design Specialists to meet e-learning content requirements.
- Assesses and troubleshoots reported issues, particularly related to SCORM API, ensuring courseware functionality.
- Provides support and training on existing and emerging learning platforms, practices, and technologies.
- Stays informed on industry trends, incorporating new approaches into design and development.
- Researches and recommends vendor-based materials for multimedia design work.
- Ensures vendor-provided e-learning content aligns with current LMS requirements.
- Evaluates, tests, and recommends effective learning technology solutions based on adult learning principles.
- Supports Manager Instructional and Technical Development in achieving enterprise learning goals.
- Performs additional job-related duties as assigned or apparent.
Skills:
- E-Learning Development
- Assima
- SCORM
- Workday
- Oracle
- Multi-Media
- Learning Management Systems
- Administrative Systems Management
- Enterprise Softwares
- Project Management
- Adaptability